Booked an appointment at 1:15pm on a Saturday. Came exactly at that time and they seated me. I waited for another 10 minutes to have a lady start my manicure. It's pretty packed on a Saturday afternoon. I was then. The lady that did me didn't talk much to me which was kinda what I liked. They have a tv hanging in the middle of the wall and I was watching Big Bang theory the entire time. They finished my manicure in no time and they were able to do my nail design as I asked. All you need to do is show them a picture of how you want it. I'm very satisfied with this manicure because they really clean your nails and paint on them to perfection. This is my second time here and probably going to be my go to place for a mani or pedi.