My husband and I took both vehicles up for a wash Oct 4. Mine a Subaru Outback and his a Chevy Silverado PU. The first contact by a greeter was to see if I wanted an oil change, then a windshield and finally the last person to see what wash I wanted. Just a basic was all I wanted. Instead I got a hard sell to detail the car and buy a wash package. She was even leaning on my driver's window and opened my car door to point out what they would do. I politely said no several times. I just wanted the 13.99 basic. When I was allowed to pull up for the vacuuming, I didn't have a ticket. She had walked away. When I did get the ticket, I had an additional $2.00 added for an Oversize XL Suv. Really! That was removed at the cashier.
My husband had a similar experience with another greeter, but his ticket had only $1 added for an oversize vehicle. I can see that on a truck. But my little Subaru is not larger than his truck. My thinking was that the additional $2 was a spiteful addition from the hard sell greeter.
I sent an email to management and have not heard anything back, not even an apology. We have come to this location for years, but no more.