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| - This place is not terrible. Yes, the meat is served frozen...not very appealing. I am a vegetarian so I don't order meat anyways. The shrimps are often also frozen. The Chinese doughnuts are a hit or miss. I have been here at least five times and on two occasions they were fresh (slightly crunchy skin but relatively soft inside) and were rock hard on three occasions. I appreciate their selection of vegetables and sauces. The beverage options are very limited. I saw plum juice on two occasions. They usually only have water and tea. This is a downer for me since I like to drink soy milk when I have hotpot. To their credit, they have a pretty good selection of soup base.
This is an AYCE hotpot place, you go and get your own food, with the exception of meat, so really there's not much serving required. The waitresses and waiters are quite nice, I just wish they would smile more. Their lack of smiles, at least to a certain extent, may be attributable to how they are treated by management. During two of my stays, a female who is presumably the manager/boss (or whatever position she holds) of this place was continuously demanding the waitress to do things and criticizing her work. That was a little disturbing.
10% tips is mandatory; It is automatically added to your bill. If you don't see it on your bill, don't worry, you WILL be automatically charged regardless. Our bill says a little over $35 for 2 (if I remembered correctly), my friend paid by credit card, the cashier entered the amount on the machine, my friend was automatically charged $19.87 (again, if I remembered correctly). I paid by cash. I gave the cashier a $20 bill, she asked me if I want change, I said yes, and she gave me back a dime.
I understand that it is polite to tip (I worked as a waitress before so I always tip generously), but I dislike any business that makes it mandatory to tip. I believe that customers have the right to decide whether or not they want to tip and how much they want to tip. For me, their mandatory tipping policy immediately knocked one star off.
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