I had an appointment with Patrick and arrived ten minutes late. He refused to see me because he said he wouldn't be able to fit in his next appointment, but after asking some questions I found out he was leaving work early for personal reasons. Nobody else could see me and everyone was very unapologetic.
Honestly, it seemed like he was just using ten minutes of lateness as a convenient excuse to attend to his personal business. Maybe he had a personal emergency but as a paying customer who had an appointment and drove 40 minutes in traffic to see him, I shouldn't be penalized for that. Horrible customer service. Will never come here again!!!