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  • I went here recently with my boyfriend and two other couples. The only thing that saved the experience was how much we were able to joke and laugh amoungst ourselves about how horrible it was! We basically made a game out of it like if I ask for water how long will it take to get here? Basically the service was some of the worse I've ever experienced in a resturant. Our waitress was super slow and would purposely (it seemed) walk by without making eye contact. We would literally need to stand up and wave to get her attention (it took 17min and 52 seconds after our fries arrived and we asked for it to get ketchup, we timed it). The resturant wasn't even that busy and we could hear the other tables around us complaining too. In terms of food it was meh, when we got it. One of our friends sweet potatoe fries were completely uncooked (especially when you compared them to everyone elses) so after complaining the waitress took them away and brought a new batch literally with our bills(27 minutes and 14 seconds later). I had ordered their "philly burger" (buger with sauteed onion, peppers and mushrooms on it) but the waitress brought me the philly steak sandwich instead. She tried to force it upon me, and I was like no thanks I ordered a burger, I don't want an sandwich. So after a long debate and lots of huffing on her part she agreed to bring me a burger. It also arrived (althoguh understandably as a burger takes longer then fries to make) with our bill so I took it home and just had sweet potatoe fries for dinner. When the bill came she had charged me for both the burger and the sandwich and then it took forever to get her attention to deal with it. They had also charged my boyfriend the price for a side order of sweet potatoe fries ($4.95)instead of the $1.50 upgrade with his sandwich. When we questioned it, the waitress said that was because he ordered the sandwich special which doesn't come with a side. When we pointed out that on the menu it says all burgers and sandwiches come with a choice of side she wouldn't agree that it was confusing just saying that specials were different and not on the menu. When he had ordered the sandwich and asked for the fries she didn't say it was an additional charge and since everyone else's meal had come with fries how should he have known. So in the end we only paid for my burger, not the sandwich, and my boyfriend paid the full fry fee. And then left a 1% tip, that's all. Overall the service was absolutely unbelieveably horrible. The food was worse then average. The only reason it's getting 2 stars instead of 1 is because the the decor was ok and the resturant itself could be ok with new staff/managment and chef. And unlike my other 1 stars it really exists and I didn't get food poisioning :)
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