This past weekend we hosted a couples shower for a group of 30. Prior to this we came to check out the place, tried a pizza, and were excited about having our guests join us because everyone we met that evening were very nice. We finished our pre-dinner event earlier and I sent my guests there to have a few drinks before dinner, they arrived about 45 minutes earlier than the reservation. This was clearly a mistake on my end because it was not well received and stressed out the staff. For the entire night I felt bad about this and apologized to Giancarlo multiple times to try and change his mood. I will say now, I have mixed feelings about even feeling bad. Our group was very easy going and polite. It is a celebratory event and I shouldn't have had to feel bad that we showed up early when my guests were very polite and respectful. They nor I were not all greeted as well as we could have been.
I had a set dinner and there was miscommunication here and I should have gotten things cleared up on my end in writing. Giancarlo was gracious and honoured the price we verbally agreed to. Thank you.
Overall food was good, great atmosphere, and most importantly our guests had a great time. This event was something very special for us and we appreciated the accommodation though I wish the service was a little bit friendlier. Without the kindness of one of the staff members - Sharon, I'd lower my rating. This would have easily been a 5 star for us had I not felt I needed to explain myself all evening. I will say it ended well (at least for me), but not for any lack of effort on my end.