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  • I ordered and started watching a movie with the family, before I knew it the movie was wrapping up and still no food nor phone call. Roughly an hour and a half had passed so I called the restaurant to see what was going on. The delivery guy calls back sounding frustrated and says he's lost and had been walking around the complex for 15 minutes trying to find my apartment. He hangs up and a few minutes later he pulls up and says "this place is f**king confusing." Gave me my bags of food and turned back to his car. No, 'hey sorry about the mix up' or any kind of apology just another "F**K!" as he got into his car, I'm guessing because his phone started ringing? The food was cold, horrible customer service and over an hour and a half for food so I called the manager to explain the situation. She asked what would I like to do and I asked for a refund. She said that would not be a problem. I spoke to the Eat24 rep she said she was unable to start the refund because the manager told her she didn't have time to talk to her or give her permission for the refund and to call back tomorrow. Food was subpar, customer service was horrendous and communication was garbage. Will never eat here or order from here again and will tell everyone I know to stay FAR away from this place...
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