I hadnt gotten my hair cut in over a year so I thought I would give them a shot. I called and got in the same day which is a plus. When I got there I went to check in and i do have to say i didnt find the receptionist to be very friendly. She didnt even say anything to me. The stylist was nice. At first when I got home I really didn't like my cut I think she cut is a little shorter than i wanted but after I got to come home and do it myself i really found i liked it. So I would give it another shot to go back to see her again.