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| - Every time I come in there seems to be a whole new crew of people. Don't think I have seen the same vet twice. New techs too. i don't remember my latest vet's name but she talked down to me and wasn't very friendly.
After my cat's 2.5 days in the hospital, i just wanted to pick him up and go home since I called and they said I could get him at 6pm. I got there at 6 and they wouldn't release my pet to me until the vet spoke to me. I said I just wanted to pay my bill and leave as there was somewhere very important I had to be. They said I could not take him or pay my bill until she talked to me. Once she finally talked to me she said nothing new... I guess they just wanted their chance to try to talk me into more tests to make more money as $1300 for some tests which found no cause of my cat's vomiting wasn't enough.
I was over charged for multiple things including 4 days of staying in the hospital even though he was only there about 2.5 days, a catheter which I was never asked if he could have or told he was having (plus they said he had been going to the bathroom fine and never once mentioned a catheter..) two extra X-rays because they messed up the first ones and told me I wouldn't have to pay for the extras, a fee for a specialist looking at the X-rays even though the dr told me that she only looked at it and the specialist didn't, and medications that I don't need. One medication says "FOR DOGS ONLY" and when I asked they said it wasn't a big deal. Sounds like the time I brought my snake in and they gave me a medication that said the exact same thing and HE DIED a week later and I was asked by snake owners why I would ever give my snake that medication. They also prescribed me an appetite stimulant.. now mind you my cat had only skipped a meal or so during the time he was there and had been fine ever since and also.. my cat is OBESE! Not kidding.. he's on a diet and all but he's old, lazy and very very fat. He will eat anything he can get his paws on.. Why did i have to pay for this? Why did I even pay and leave? Maybe cause they knew I was in a big hurry.
When I first brought him in the estimated bill total was about $1400, I had multiple tests taken off and said I would add them on later if the first round found nothing. I was told it was wise to do all the tests at once. I think that sounds like just a way to make as much money as possible while making my cat miserable so I declined. Around 350 was taken off the bill and the new bill was $1300. Yeah, that makes a lot of sense. When asked why, the answer made no sense at all but something about the bill taking on a different format when things are removed. Yeah, OK..
She went ahead and added on a month's worth of cans of prescription food which would be his forever diet and I said I wanted it removed and I was talked down to like I do not care for my pet. I rescued an obese, middle aged cat from Lied Animal Shelter (a high kill shelter) and have given him a wonderful life full of love and tummy rubs so don't talk down to me because I'm unwilling to spend that much money on canned food that I didn't ask for.
Over $1,300 later and I never found out why my cat was vomiting. The two medications I got did seem to help as he has only puked once in the last few weeks but I will NEVER return thanks to overcharging and the "we need more tests!" type of attitude this place always has.
They are all about the money. I am starting the form to file a complaint about my charges with the Better Business Bureau today and I urge everyone else to do the same.
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