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  • I am a long time Walgreens customer--I always get my medication filled with this pharmacy (though not this particular location). I woke up with a very sore throat and wanted to have a rapid strep test done (I have a lot of exposure to sick children with strep) because I was heading out of the state in a few days for business. I tried to schedule an appointment online for that day, but the only appointment available was in the late afternoon. I saw that the clinic accepts walk-ins as advertised on the Walgreens website so I thought I would go right when they opened. I understood I would probably have to wait and that was not a problem. When I arrived 10 minutes before the clinic opened there was another customer waiting--fine--I tried to check-in on the kiosk, but it again prompted me to schedule an appointment around 5PM (I was here at 8:50AM and did not want to come back at 5PM). When they opened the practitioner came out and asked what I was waiting for--I told her and she said they do not take walk-ins. I asked why not when they advertise that they do and she said because people may show up for their scheduled appointments and I would have to make an appointment and show up at that time. She then proceeded to take the other customer who was waiting there back even though this person's appointment time was 9:20AM and it was 9AM (so I guess she wasn't going to wait for the person with the 9AM appointment?). I found this to be completely ridiculous! Of course I understand that people with appointments should be seen first and in a timely manner, but I was willing to wait to be seen as a walk-in. Oh well, the lost a customer over this dumb rule. I went to the CVS Minute Clinic down the street and they gladly accepted walk-ins!
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