| rev:text
| - I have shopped at whole food markets all over the country, including the one in las vegas. I have shopped in this particular store many times and my review is based on my overall experience here. The selection here is similar to most stores, but overall this store is not as good as others, particularly in the area of customer service. I had bad experience at this store with employee attitude, and the management is uncaring and rude, which is the reason for the one star.
This store has more rude and impolite employees than most whole food stores I have shopped at. If you ask for help to find an item, they often try to ignore you. Don't get me wrong, there are some very friendly and helpful employees there, but there are not that many. Some one told me that they have started contracting out much of the work like stocking shelves, which explains the horrible attitude of the workers. This shows how much value the management gives to customer service!
This store has the worst management of any whole food store I have been to. The incident below just goes to confirm it. A few weeks back I had ordered a cake for my child's birthday at the bakery there. My child liked a particular type of cake they sold which is the reason to order from there. I ordered the cake three days in advance and they promised it will be ready by early afternoon on the day needed. I called the bakery again on the morning of birthday to make sure the cake would be ready in time and was confirmed it would be. I went to the store around 4 pm to pick up the cake. The person at the bakery could not find the cake, so went and found his supervisor who was an efficient young lady. She looked in the order book and confirmed that all was in order and they together went looking for the cake. After half an hour, during which time I was standing there, the young lady came back and told me that she made some phone calls and found out that the baker didn't even bake the cake. She was surprised by this as the cake order was clear and visible. Imagine my anguish as I thought about my poor child's face. The young lady felt bad and apologized. She said that it was unfair and the store should compensate for this. I was very disappointed and didn't care much for compensation, but the young lady told me to please wait when she calls the manager. So I waited for another 20 minutes when the manager, a burly middle aged man, came. She explained the situation to him and I told him what a difficult situation I have been put in. The manager seemed least interested. He told me that it is unfortunate that this happened and there is nothing he can do. That's it !!!! No apologies, no talk about finding whose fault it was, nothing !!!! Forget about trying to correct their mistake, the man didn't even once apologized for the inconvenience they put me through !!!! You can understand my anger, even the young lady seem surprised. In any case I just left and decided that these people don' t care about their customers. Since then i have been going to the store in summerlin, although it is a long drive for me.
The only positive about this store is their meat section, the people who work there are efficient and the quality of the meat is quite good. Their prepared food section is quite mediocre at best, in fact some of the preparations are tasteless. The fresh juice section is quite bad with withered and dried up vegetables and old looking fruits.
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