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| - I will not go back to this place after the two visits I had this past weekend. My son loves pizza hut for some reason, so I gave in and ordered from here. I placed my order on-line - the box meal they advertise, some wings and dipping sauces (a little annoyed that not even one dipping sauce comes with the wings) and received the specified time that my order would be ready. I arrived about 5 minutes after my order was scheduled to be ready. When I got there, my pizza was ready, but for some reason they neglected to include the wings and sauces I paid for. so I had to wait about 10 minutes for them to make my wings. Once they were finished I was sent on my way with no apology or anything.
On Sunday my son wanted their wings again, so I gave them another shot. Once again I placed my order on-line and got there about 5 minutes after my order was scheduled to be ready. After I paid, I was told that my order wasn't quite ready. After about 10-15 minutes a girl came out and gave me my wings. Again, no apology for the wait or anything. I asked her if I could speak to a manager because by this time I was beyond frustrated. She told me I'd have to wait because she was busy. I explained that I had been waiting for almost 15 minutes for my food. I didn't feel like I should have to continue waiting, especially since all it would take was for her turn around, look through the window and ask the manager to come up. Rather than get the manager, she argued with me about why I needed to wait. After I kind of yelled through the window myself, a manager came out. When I explained what had happened on this visit and the visit two days prior, she shrugged her shoulders, said she was sorry and that they were busy. I looked at her in disbelief because there was only one family in the establishment and there were three other people working in the kitchen. I complained a little more, but could see that she really didn't care. I told her I would not be a returning customer and again her response was a shoulder shrug. I will say that another customer did come in and placed an order while I was waiting for my food, but if they can't handle multiple orders at one time then they really should reconsider being open for business at all.
One other thing of note is that on the second visit the place looked and smelled dirty. The floors weren't clean and there was just a foul odor that overpowered the smell of the food.
They get 1 star because yelp won't let me submit with 0.
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