I recently stopped to shop for a yet to be revealed large purchase. It was about 7:30 on a Friday night and the building seemed closed - but it was open until 9. When I entered I was greeted by an employee who was very helpful. As I continued to shop I received input from the rep, another employee, one of the jewelers, and even a fellow customer. They were all very helpful, showed me many options, calculated the financial breakdown. I ordered my product and received it a few days later. It was a very easy experience with a friendly, knowledgeable staff.