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  • I have been going to Big-O-Tires for the past 4 years at various locations and this one for the past year. I am honestly not seeing why everyone is so impressed this this location on Bell. I really like the Tempe location and find their mechanics to be better and more honest. 1st off, I have waited 24 hours from the time I asked the owner to call me before posting this. The owner has not called me back and probably has blown me off. I took my car in there Saturday afternoon for an oil change, fuel injector flush and power steering fluid flush. (Which who knows if I actually needed it anyway). After they finished my car, I drove 8 miles down the road, bought groceries and when I got back to my car it was running very rough, misfiring and barely getting any power. It was not drivable. I had to have it towed back to Big-O-Tires. Since they were not open Sunday I had to wait until Monday morning to get a response. They did thankfully start working on it right away and told me the technician had spilled power steering fluid on the engine which is why it was running so bad. 1st off, how does one do something like that? They aren't close together... I asked for a refund for the services, as their negligence had left me without a car for the weekend, cost me a tow, and inconvenienced my whole family who had to help me get to and from Big-O-Tires. The manager Ibraham said that he could not give me a refund and offered a free oil change---I have no intention of returning there as they have hurt my trust in them as mechanics, why would I want a free oil change? I asked to speak with his boss and Ibraham said he called him....24 hours later here I am with no response.
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