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| - I had to immediately place this review as I love Total Wine. My mother called me and asked me where to find some great local beer, can friendly, and I immediately said Total Wine. She then asked if I could help and I told her to ask a store representative to help and that I was positive she would leave there feeling prepared for an "engagement party" she was planning and that she had "cool beer."
Little to my surprise she contacted me back, extremely disappointed. The manager, on 5/21 at 10:15a was extremely unfriendly with her. When asked if he had a couple of minutes to help, he literally looked down at his watch, huffed, and then said, "what can I help you with quickly?" I do not think anyone should ever be treated like this.
Not only was he rude, her literally only gave her two minutes of his time. She was asking which were good craft beers to be able to take to a pool and he started naming only bottle beers. I think that this manager needs to be spoken to about how someone coming in and buying 70 craft beers should be a little more thankful and provide quality client service. She was extremely offended and taken aback. I wish i was there, because I would have spoken my mind and treated this "manger" which the abruptness attitude that he provided my mother. She did the picking all by herself, needless to say, as he has "no time".
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