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  • Absolutely horrid service! It is clear that the Delano management has assumed control of the former THE Hotel. We recently spent 4 days there and the first thing we were hit up for was a $100 per night upgrade if we wanted to be in one of the newly remodeled room. It was after check in time and nobody was biting the apple and the lobby was full of travelers waiting for a room. All we got was a "we don't give a crap" attitude and we had to wait until they were ready to give us a room. An older lady was sitting in one of two chairs available in the lobby and a worker had the gall to tell the lady and her companion they had to stand up because they were moving the chairs out. Over the course of our stay we were in 4 rooms, they tried to charge us $100 for damage to the room. We had been in that room about 8 hours and nobody but us had been in there, but they still tried to charge us. We were greeted by apathetic staff member after apathetic staff. The jack hammering and other noise was horrendous, in our 4th room we could hear construction in the room above us, but by then we were tired of being nomadic guests. It is clear that the high level of service we had come to expect went out the door with the old THE Hotel mentality. Shame on Mandalay Bay for allowing this group to lease hotel space from them. Post visit note: the charge for room damage that was removed during our visit magically appeared again on my credit card statement. We called and were promised the charge was removed and a confirmation email was sent. Just because they say it is so doesn't mean it is so, apparently. I ended up having to file a dispute to get the charge off! Thank goodness, my lucky rabbits foot, four leaf clover, my dog's rear end, whatever but I am finally done with the horror of that trip!
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