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| - This was my first resort experience, so I'm a bit of a novice here; but I have stayed at quite a few hotels, so....
It's a good 30 to 40 minutes to get to the hotel and it's not exactly near the downtown area, so keep that in mind if you're deciding between a cab or rental car. Checking in was a breeze. Concierge gave us excellent directions to downtown Scottsdale because that's where we wanted to have dinner. If you're in the area, Dos Gringos is a lively and excellent place with djs and attractive patrons.
We had paid for a travel package that included the Cloud Club, but this was not alerted to the check-in desk and we were not given access until the 2nd night of our stay. This was a bit of a disappointment because we would've taken advantage of the included extras (breakfast omelets, dessert and cocktail hours...). Thankfully I was able to slip in a visit the morning we left.
The room itself was not all that special. The bathrooms were spacious and inviting, the robes were comfortable and we had a limited view of the mountains. For as much as we paid, I should've confirmed our reservations a few days before and requested a room overlooking the pools.
Speaking of the pools, the grounds are absolutely gorgeous, juxtaposing desert flowers/shrubs with cascading waterfalls, pools, and lazy rivers. The grounds are very well-kept and seeing lush green grass in a desert environment was inviting. In the early to late afternoon, the families start to come out and the kids get louder and more rambunctious, but the mornings are serene, and you have the place to yourself. No place is more peaceful. However, the waitstaff leave something to be desired for poolside service. We needed to basically flag them down and shout at them to get any kind of attention.
Food: we ate a wonderful and healthy breakfast at the Blue Sage (would return again), and Roy's was an excellent dinner. The service at Roy's was second to none, though at the Blue Sage it took them a good five to ten minutes to clean out table top and bring us drink orders.
Summed up: would I return here again? Probably not, but a major reason for that is there are so many other resorts to choose from, and I want to get my feet wet. The hotel is a bit too big and impersonal for my taste. And it is true that this hotel caters more to business professionals at a conference than they do for families or couples. It's not a true get-away-from-it-all experience, but it is still a memorable and beautiful hotel.
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