I might have had a one-off experience, but I think this place is pretty average. I went on a weekday morning (9:30) and there was only one person ahead of me. No one came after me, that would have tied up the process. Tell me why I had to wait 10 minutes for TWO donuts to come out? Also, why would you serve hot, freshly glazed donuts in a BAG? Half the icing stuck to the top of the bag by the time I was in my car and ready to eat them. Seems odd to me.
The donuts themselves are cake based, and have a good taste and texture. The toppings & icings that were available were pretty basic, at least on the day that I went. If you're in the area, they're worth a try. I definitely wouldn't go out of my way to come here. I'd much prefer Duck Donuts any day.