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  • ONE star only because I HAVE to. WORST. CUSTOMER. SERVICE. EVER. Did you hear me?!? Worst ever. Flashback to 13 years ago when I lived in Vegas. I was preparing to move 1k miles away so I gave my required notice to the club on S Eastern location because there's no LAS VEGAS athletic club in Texas. Makes sense, huh. Gave them my forwarding address. I'm very thorough with my credit score and I've NEVER had one remark from LVAC stating a balance was owed or any correspondence to my address. Fast forward to last year....I reluctantly moved back to Vegas and joined a different gym that was within walking distance to my house. After mom passed away, my stepdad surprised me with a membership to LVAC for Valentines so we could support each other with our fitness goals. PAID IN FULL. One year for me, 4 YEARS for him!!!!!! I went back for the first time I was given STOP SIGN because "you have collections account....for $700!! Wait, what ? After repeating the situation over and over and over in person at the Decatur location and corporate offices they would not budge. So I told my stepdad to cancel and come to my gym. Whoa. They wanted his MONEY so they FINALLY agreed to delete the collections and move forward with our membership. That was the only way we agreed to continue. Current situation: my portion is now up for renewal. They want a year paid in full. Month-to-month is DOUBLE the price. Makes ZERO SENSE. Opted not to renew until I decided if I was going to remain in Vegas. Decided to move forward month to month. insert screeching halt. STOP SIGN. Um, ma'am. You have a collections account for $700 that has to be paid..... Wtf?!? Back at square one. Corporate office personnel is a CF. They are the most deceitful and dishonest company. Hands down. They LIED to us multiple times. All they want is MONEY. Stay away from LVAC.
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