Service was a little sluggish on the two occasions visiting, one was during the dinner rush but the other was during a quiet afternoon.
Foodwise, the fries are fantastic! They serve the shoestring fries with their meals, much nicer than steakhouse fries in this humble Brit's opinion.
On the first visit, I ordered a Burger. Give them a miss if you don't like overly juicy burgers that are overpowered by red onions (Blimey, My breath STANK after that!)
Second visit I ordered the Pizza that I've heard a lot about. BIG Improvement, very fresh (albeit greasy), had to take some home as it was a generous serving and let me tell you, that Pizza still tasted blooming marvellous cold.
All in all the wait staff seem somewhat rushed all the time, but the atmosphere and the pizzas make it an adequate experience.