Shane came at 9pm on a Sunday night on overtime to take care of the leak from our AC unit coming from the ceiling. His supervisor Robby( sorry if the spelling is wrong) was really great in the phone and he made sure he got someone over here ASAP. I'm sure there's times in the past when this company did not deliver according to some old reviews but Shane was professional, competent and ready for work when he got to my house he also drove almost an hour to get to our place. I highly recommend Shane and Cool blew!