We have had to take our cat here three times within 6 months and we couldn't have been happier with our experience there each time. The vet techs are nice and the doctors are competent, kind, and take plenty of time to explain everything. They give you a quote before performing any services, and they are mindful that not everyone has a lot to spend on their animals. They quoted us higher than necessary just in case, and then took services off at the end that they didn't perform. I think they are a lot more honest and caring than most vets I have experienced. I just wish we could use them as our regular vet and not just in emergency situations!