Simply stated: subpar, lackluster service accompanied by stellar ice cream. They use local suppliers and in-season ingredients. There are a few flavors that are staples and are always available and rotating flavors of ice cream and sorbet that are a nice surprise. I love the white roses, peachy keen, and milk and cookies flavors.
Strange- the workers occasionally weigh the scoops and will even take ice cream out of the scoop and return it to the freezer if a scoop is too heavy! So weird! Also- the older lady who is a manager at this location is extremely unpleasant and needs customer service training. She doesn't greet customers and seems 'put out' when you ask for a sample. She is definitely not helping the Sweet Republic brand.
Give it a try- but visit the 16th street location for better service!