Located in the JW Marriott, the Hertz counter is across from the conference room which the employees call "The Fishbowl."
The person who runs this location, Anatoly Denisov, has always provided me with superior and friendly customer service. He is always accommodating to my extremely hectic schedule. While still being very professional, a customer feels like Anatoly has known them for years.
I enjoyed his consistent superior service so much that I emailed his supervisor to compliment his work. Previously, I've contact a company about receiving great customer service maybe 2-3 times in the past 30 years.
Since this location is close to my house, its more convenient than traveling across town to the airport location.
It's a great little find and nice to match a person's face with a major corporation.