A good review for this UPS?? That's not going to happen. Our past UPS driver already warned us that most packages get dropped over a 15 foot conveyor. Judging from all the damage reports we've had to file that appears to be a correct statement. I've had a microphone in a flight case in bubblewrap in cardboard delivered with the capsule completely damaged. Guitar from NYC delivered in crushed box - switch on face of guitar was smashed into the guitar ... by the way the guitar was in a hard case with foam all around the case. UPS refused to honor the claim saying it was not packed right! Two inches of foam around a hard guitar case is not adequate? Crooks. I was in a claim line and everyone there complained that UPS just declines their claims. We had a good driver ... appears that he has since retired. Another UPS driver stops by the curve and drops a box containing a very delicate piece of test equipment 12 feet to the concrete curve. Says its OK even though the box is now obviously damaged. The test equipment did NOT survive .... the tube inside was cracked and the face of the device was literally bulging out from the impact. Another day I intercepted the driver on the way to the front door and told him that the package contained delicate equipment. What does the rocket scientist do? He takes the whole package and starts shaking it and thumping it. Oh yeah he says .... this is packed real well. Today I waited all day for a signature required package. The garage door was open and my car was in the driveway. I was home. Driver left a note on the front door that I was unavailable. Actually this appears to be one trick to get them home early ... he did not ring the bell or knock on the door or had I been outside .... attempted to walk around to the back. No his highness apparently had blinders on and chose that day not to ring the doorbell. Many of my suppliers will no longer ship UPS due to horrid customer service. The UPS guy that retired had nothing but complaints when UPS first hired those fresh college grads to take over management and mismanage the operations.
As far as going to UPS customer service .... DON'T ... you are better off going to the UPS store. I mean why would I want to drive over a half hour to Middleburg Hts in that miserable traffic on Engle Road?