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  • Had to write a review for this place, heed my warning if you're planning on being a frequent customer. I really wanted to love this place since it opened, but I don't know what is going on with the staff of this location. Have been to this location a handful of times periodically sense it opened, As you can tell by the pattern in the recent ratings, its a sinking ship. What happened to the great customer service I had when i first visited back in Fall? I haven't seen some of the employees that used to be there anymore and have seen some new faces, so I guess the customer service went along with those who left. Isn't good customer service a given when training the new employees? guess not.Customer service got lazier and the speed of service got slower, not to mention the product is hit or miss, depending on who's working. Watery juices, bowls, and even smoothies. What is the reasoning behind thinking its okay to send out something almost consistency of a juice, when its supposed to be a smoothie. I will not be returning to this location not because of the infamous wait times, I do not mind waiting even if it takes 30+ minutes, because its most likely cause I came in during a rush or simply because its made fresh, so I know not to go to Nekter if I have to make a deadline. My main pet peeve is that my order should taste the same or at least very similar every time I visit, no matter whos working, its called consistency. My tip to those who are still willing to put up them, is to look at who's working and make note if they've provided you with a quality product in the past cause that means they actually know what they're doing and not just cramming in celery or ice to fill up the cup. If you see some new faces, I wouldn't suggest making a large order, unless you're willing to gamble.
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