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  • I have purchased many things from Cartier in the past, from when they used to be located at the Biltmore through their move to Fashion Square. I had ordered 2 rings to try on and was called while on a ski trip and told they were in the store. Sweet! So driving back from the ski trip with my 3 kids I was too excited to wait and stopped by. Now, we were still in our snow gear, having piled in the car from the sledding hill that morning, so definitely a bit gritty but we are previous Cartier customers and I did have on my Cartier avaitors and Cartier love necklace so it's not like I'm just there to waste time (and test my kids' patience). I was totally ready to make the purchase. The manager (?) was SUPER rude when I walked in and asked if I could see the rings that had arrived. She instructed me to sit down with the kids (ages 2, 4, 6) who I gave paper and pens to so they could occupy themselves while we waited. Now, my kids are not always well-behaved but this particular time they were being really good! My son decided he wanted to count the mints in the bowl (these are pre-wrapped mints, mind you). While I was trying on the rings that another saleswoman was showing me and just about to decide on which I was going to buy, the manager (?) swooped in and took the mints from my son! He was just counting them! He wasn't throwing them around, he was just occupying himself! This is after a couple of rude comments which just was the last straw. I was so taken aback that I took the ring off and left. I can't support a business that would be so rude to my child! I'm really bummed because I REALLY wanted that ring but I had to walk away. From now on, I'll order elsewhere or just get one next time I'm in Vegas or LA. Too bad, they were so convenient here.
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