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  • Never having dealt with a Discount Tire in Phoenix before (only in Texas, and their service has been great all the time), I came in not knowing what kind of service to expect. I was pleasantly surprised! The store had a good amount of parking, and the store front was clean, open and had adequate seating around the perimeters. There were already 5-6 people sitting and waiting for their cars to be finished, and 2 people waiting infront of me to see a representative. All the guys working there were busy helping someone, yet were saying hello to us and reassuring they'd get to us very soon. I didn't wait an unneccesary amount of time and then was helped by Wally. He inspected my tires, recommended a plan of action gave me options, and we headed back into the store. After I made my decision to replace 2 of the tires, he checked their stock, and unfortunately they didn't have them there. BUT he called another store and had them picked up for the next morning, so I could just come back the next day to this same store and get those bad boys installed. Great! The prices were not as heafty (relief), and although there were a good amount of people the next day waiting for their cars to also be serviced, it took exactly the amount of time they'd told me (45 min). They apologized for the wait, but no need for that! The guy who helped me on the 2nd day (I'm sorry I forgot his name) was also very professional and great. I recommend this store and will be bringing my car here in the future most definitely. Thanks, guys! TIP: If you know you need to bring your car in, you can make an appointment with them online. They take walk-ins, but I believe it helps them manage their customers easier, and that in turn benefits you.
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