Typical dealership. They know the car well (I should hope so) but every repair is extremely expensive. You can usually do better to go to a local mechanic. We needed a new antenna for our Jetta... $50. Yeah, no thanks, I bought one on ebay for $11. They do have loaners which is nice, and a nice little waiting room area with free coffee and WiFi, but the location is bad (way far out in middleton, not near any public transport) and the prices are just absurd.