I love yelp. Finally, I have a place to vent. I went to this Moxie's about 3 years ago that left a bad taste in my mouth ever since.
I ordered the Black peppercorn steak. I will never ever forget the terrible taste that made me think of coal. In fact, I still have a picture of this terrible meal simply because I had intended to complain, but never got around to it.
The worst part of the meal wasn't the steak that was bitter and burnt on the outside - it was the service I receieved after I complained. The waitress & manager tried to convince me that it was not burnt . I have had very good Black Peppercorn Steak in the past so I was surprised by the unreasonable reactions of the staff and management
When it seemed that nobody was willing to help me (and I definitely did not want to continue chewing on carciogenic steak, I personally brought my steak to the kitchen to complain. Finally, they gave me another dish but without any apologies. I don't think I will ever go to a restaurant that makes patrons feel bad for complaining about burnt food.