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  • I decided to send flowers to a friend. I spent $78.06 for a teleflora deluxe sunflower vase to be delivered. The next day, I got a polite thank you from the person I sent them to and a picture of the arrangement. I was shocked. Not only did it look nothing like on the web page, it looked a if it was quickly thrown together (by a 5 year old). When I called Jack's to express my disappointment, the florist told me to text her the pictures. So, I sent the pictures of the disappointment and compared it to a much larger and prettier bouquet I found in a SUPERMARKET for $16.00! Their response: The flowers i received are farm fresh (though they happen to not be attractive) and that I am a difficult customer and to just buy my flowers from the grocery store. I have attached screen shots of the conversation. Never in my life have I experienced such horrible and degrading customer service, not to mention being ripped off in such a big way. I send flowers on-line at least 5 times a year and never had any disappointments. I decided to go away from FTD and support a "local" shop- and this is what I received. But their response was even more unbelievable! How can this place stay in business? Yes.....from now on I will go to a nice grocery store for flowers: Better flowers, cheaper prices, better customer service!
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