They are lucky to get even 2 stars. I'm sorry but if your going to spend money then the service should come with it. There was no welcoming what so ever!! My husband tried to ask a question and the girl just brushed him off. In fact, she's there now standing next to the person ringing up people wearing glasses. Don't bother asking anything you'll just get overlooked. We had our tickets so we went to the bar to wait til movie started. No service no help. Had to go to the bar. The fire pit was not even outside like in the photo. But I still went outside. It was nice. Okay movie on, time to go. Oops, had to use ladies room. Guess what not one stall had toilet paper. Hello and they were messy ugh. I had to warn the ladies walking in no paper. Okay back to my seat. OMG the seats hurt my butt the way the are positioned my chest was in my face when reclined. The popcorn was stale our sodas were like cocktails yessssss SMALL. I will say our popcorn came timely, but sodas took a minute. Leaving we were greeted by a nice man (employee) thanking us for coming. Will we be back? Hell No! I'm so bummed to live here and have to say they sucked. But we tried it and hey the movie was the best part. We'll be sticking to Galaxy Theatre. I suggest you be a bit more welcoming and not shine guests on as they walk in. CLEAN UP YOUR ACT! People pay money for the service.