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| - I've been going here a couple years and I have dealt with some very nice people and I have dealt with some major mistakes and inconveniences. But this last one was the final straw for me. I am not one of those people who complain to complain, really.
A couple months ago, I had gone and seen a really great doctor there who did an absolutely great job with my exam. I ordered 2 boxes of my particular brand.
I was a little late picking them up, and didn't open the new box right away. After a week of wearing the new contacts, I was noticing I could barely see (despite the doctor telling me that my vision should be perfect 20/20) and that they were super uncomfortable - I knew something wasn't right, so I called. The first person I talked to told me that I would just have to come in with the boxes and they'd figure it out then. I really didn't have the time to come in, but I really need to get contacts before I go on vacation in a couple weeks; so I said that I would be in sometime that evening after work.
Then about an hour later, I randomly got a call from the contacts person. They said they were looking at my file and that a Dr. Patel (a lady doctor) ordered those particular contacts. But I had seen a guy doctor - Dr. Patel was the year before. Now, I remembered that I had tried these contacts before as one of the trials and didn't like them - because they were uncomfortable. So clearly they had ordered from the wrong chart and wasn't even the right ones - and a completely different year and a different doctor. When I tried to explain this to the woman, she wasn't understanding what the problem was and I had to argue. After she explained that my file was "a mess" and when I asked how can we fix this? She said that well we can put in an order for the new ones and we'll call you.
2 days later, I get a call saying that a pair of trials had arrived and the box for my left eye is backordered until July. So now I'm screwed for my vacation. Their disorganization of my file and poor attention to detail is why I won't go back.
This is also not the first time something was mis-ordered. Last year I went and they didn't order the full amount of contacts I paid for. I had to wait for the rest of them to come in and make another trip out.
I have worked myself in bad places myself, and the signs are clear. The doctors are always great, but you can honestly tell that the employees here do not communicate very well and obviously there is an issue with organization of one's file.
So bottom line: great for an eye exam. Just order your contacts online, don't waste your time ordering through here.
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