I liked my waitress. She was great and deserves a star. Aside from that, not awesome. They changed the tv I was watching and didn't bother to talk to me about it. I had to ask to have another TV changed. I changed my seat to make it work, and I was sitting at one table and ONLY one other table was filled (two people who came in after me) in the entire non-bar area. While changing my seat the employee who changed the tvs watched me from the bar area with a dirty look. Not sure what his issue was. The appetizers were okay. Ordered pizza by the slice (worst pizza) for my kids and a BLT which was not correct (added mayo when no mayo was requested). How do you get a BLT wrong? Well, they figured it out. A pile of burnt bacon and broken up slices of bread. After seeing it's quality, I decided to not have them make it right. Them getting the order wrong was a good thing since I did not have to pay for what looked like a bad BLT. I have been to another Zipps. The issue with this one is clearly management. Bad to adequate food and poor management.