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| - Like many people using self-storage for the first time, I was expecting a world of hassle. Generally in situations like these I consider myself lucky if I only get yelled at once or twice by a bitter cranky staff member hell-bent on projecting frustrations from his/her personal life because I didn't already know the complete ins and outs of the business of self-storage the very FIRST TIME I'm using it. Thankfully I dug around review sites like Yelp and trusted the power of community evaluations and reviews, because today's experience, on the other hand, redefined and completely exceeded the word "service".
Awkwardly stumbling through the main entrance with my loose luggage, I locked eye with Sarah (why eye singular? You'll soon find out), the lovely and charming staff member who immediately tended to me and managed to find out what I needed, albeit with half my face covered by two large wardrobe bags throughout our conversation. She was very understanding, patient, social, agreeable and most importantly, honest. I deeply enjoyed her presence, helpfulness and every second of our conversations.
Soon they suggested I take a load off, temporarily setting my luggage in one corner of the office while they give me a quick tour of the storage unit I was looking to rent. That's when Jessica, the super perky staff, surprised me with a "would you like tea?" and still actually handed me a cup of apple cinnamon hot tea even though the hipster-diva in me uncontrollably blurted out "do you have anything herbal?". It's safe to say said tea warmed me straight to the heart.
The process was efficient. I received exactly what I set out to get- a clean, safe and secured mini-storage unit. The price was reasonable, and every person in that office was extremely helpful and had bright smiles.
They were a welcoming bunch, each one a friendly individual, and together they were undoubtably a wonderful representation of their company.
I left there blushing by the end, because today I was spoiled by a group of kindhearted people. And you know what? I didn't mind at all :)
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