Three stars for the really friendly manager and the services received. Two stars off for the wait. I got my car in immediately and the oil change was done quickly. I was offered other devices and went along to change my air filter. It took almost an hour longer because nobody was working in my car. They were smoking and eating lunch. I'm not saying you can't have lunch, but if nobody can perform the services offered in a timely manner, then don't offer them or explain the delay.