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http://www.openvoc.eu/poi#funnyReviews
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  • I love sonic, but I had such a horrible experience here tonight. I am so disappointed. My friends and I pulled up to one of the menus in one car. 4 people total. It was a pretty long wait, but that doesn't ever bother me because I work in the food industry and know when you get slammed, not much you can do. When they got to us, it hadnt been a deal because we were all just talking while we were waiting. They got on the speaker very loud (possibly just a mic issue). After finishing our first order, we asked if we could make a separate order. They said of course just click the button again and we will take that order. I felt kinda bad, because I know split orders sucked when I worked at Starbucks, which is why we asked. They took our second order, we ordered 1. A Large Ocean Water Slush 2. A frenchtoast combo with Dr Pepper (medium or regular size) 3. A large strawberry sprite. I remember explicitly seperating all the items because we ordered the French toast, they asked the drink and we said Dr Pepper, then we asked for ocean water but they were out of pop rocks, so we asked if it was possible to do it as a slush. They said yes. We ordered a large. And then we ordered the last drink. When we got our orders the ocean slush was the wrong size (not a big deal we weren't charged for a large) and my Dr Pepper was missing. When the guy came back we tried to let him know. Rodolfo (name on our receipt) was incredibly rude. We told him we were missing it and he said K I'll be back. He came back to just hassle us about "but it's not on the receipt" and just was not grasping the fact that we were missing something. We were completely willing to pay for it. We just wanted to order it and get it since I was missing my drink. I think he assumed we were just lying because again he said k and went inside. He had another girl come out to give it (she was not rude) and she said sorry about that and gave it to us. When we began driving home I realized they had passive aggressively stuck a new receipt on the cup with the Dr Pepper order. WE DIDNT WANT FREE STUFF! We had just tried to politely get it fixed. We would have paid for it but the rude employee wouldn't even give us a chance. I think I love sonic's French toast sticks enough to not stop going all together, but I definitely think they need to work with some of the staff.
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