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  • I have never been to a restaurant where I have had such inconsistent service and food quality. My overall rating is 2 stars as I have averaged my two visits. VISIT #1: 4 STARS My first visit was great. It was very early on a Saturday night, we strolled in with no reservation, and basically had the place to ourselves. I had the burger, he had the ribs, and we shared the chicken tenders to start. The decor was lovely and upscale, the server was fast, the bill came and we were happy to pay it. Great overall experience. VISIT #2: 0 STARS Went back for Charlotte Restaurant Week Jan 2014. NIGHTMARE! We made reservations for the Saturday night way in advance and even showed up a little early. We had another couple coming in from out of town and thought it would be a nice place to go with them. NOPE. The place was slammed with people waiting out the door. I think the whole town of Cornelius was there. Our reservation was for 8pm. We got seated at 9:30pm. Not good. And we were seated in this no atmosphere overflow room in the back with two huge groups next to us. He was like "where are we? Is this still Alton's Kitchen?" No server for miles, finally ordered at 10pm. Our guests are now pissed off and this restaurant is ruining our evening. When the dinner finally arrives at almost 11pm, the food is not hot and just mediocre (he got the ribs again and wasn't impressed). The others in our party wanted to order another drink so they could have it with their dinner. NO SERVER FOR MILES AGAIN. So they just sat there, waiting for the server to come as their dinner got cold. She arrived when the rest of us finished dinner and got them a drink so they could eat. It was really uncomfortable and we haven't seen them since. I was embarrassed to have taken them there. Is it my fault for going during Restaurant Week craziness and expecting a decent meal? Or is it Alton's Kitchen's fault for overbooking their restaurant, going over capacity, and not having enough staff? My questions may never be answered, but one this is for sure- I'm never going back and will never recommend this place. TO ALTON'S KITCHEN: Charlotte Restaurant Week Summer edition is next month. Let this be a lesson on how not to do it. Do not make it a repeat of January and lose more customers.
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