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  • I went in to upgrade my phone. I had already jumped in and out of fire rings with another local Verizon dealer and I was a tad worn from their crap. At this new location, the saleswoman, Shannon, gave me the quick shark approach and when I needed to call a relative on the plan to verify some info, Shannon seemed to lose interest and she became very rude and quick to let me get on my way. I told her I'd be back in a few minutes with the relative ( I was told he wouldn't need to be there for the transaction by another Verizon employee ). She said "Ok". I came back 20 minutes later and couldn't find her. Two men were talking behind the counter and didn't take much notice until I approached them. The salesman, JC, helped me with the upgrade. He was very knowledgable and professional, and he took care of everything. I was thankful and he was very helpful to me and my relative. In short, 1st salesperson sucked. She was very rude and kinda haggard, you could tell she didn't really want to be there. But the second salesperson was better. And I have a new phone that works great and I like it a lot. If I need to go back to this store for anything, I will just make sure not to speak with Shannon.
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