I love Pottery Barn, but this store is horrible!!! The employees that work here are a bunch of jerks. They will ignore you and treat you like a bum that rolled in off the street looking for a handout. I've been in here several times and seen the salespeople standing in a group chatting it up and ignoring customers.
I picked out a few items that I wanted and went to the register thinking that an employee would come over and ring up my purchases. After waiting a bit for someone to help me, I got annoyed and went to find someone. I found two ladies talked and listened in a bit. It was a personal conversation, so I interrupted them and asked if one of them would ring up my purchases. One of the ladies said something like "yeah in a minute we are in the middle of something wait over there" and they continued chatting. I finally had it and put all my items down in the middle of the floor and walked out the door.
The terrible service here is shocking considering the brand. I've been to other Pottery Barn stores and received excellent service, just NEVER at this store.
The only reason to even visit this store is to see the items that you want from looking online or in the catalog in person.