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| - WARNING DONT GO TO THIS SHOP. This is literally THE WORST car shop I have been to. (I would give negative stars but yelp doesn't allow that) I went in yesterday for a very simple total oil change. They do the oil, filter, tire rotation, top off fluids, etc. instead of the express where it's just the oil and filter. I had a stripped drain plug when they went back after the oil change, which meant I needed a new one. Totally fine. They didn't have the part, so the front desk guy went over to their closet shop to get another. Perfect, convenient, thanks for doing that for me. BUT NO. Instead of getting the right size they tried to use a size bigger, crammed it into the drain hole, and ended up cracking the entire oil pan. I found this out the next morning when I woke up to low oil and oil all over my front drive. Now, I called and told them and took it in. They inspected my car and found in fact, the tech did crack my oil pan and they would have to cover all costs to fix that and give me another oil change. Took them about an hour to figure that out. Told me it would take about 3 hours to get the pan, replace all the parts, and put in new oil. IT ACTUALLY took 5 and a half hours. No regard for the fact that they told me it would be three and I had plenty of other things to get done today. I called three times during the day and no one could tell me a real estimate, no one could tell me why it was taking so much longer.
Not only was it a bad oil change and they have bad techs not paying attention, they gave me estimates for brake replacements that I absolutely do not need, and told me I was 5k miles over replacing my timing belts (not a small job) when in fact I was 5k UNDER and still had time to worry about getting it done. They were trying to hassle me out of my money and do a shotty job (because I'm a young women "who doesn't know better").
Absolutely worst shop I have been to for what I thought was going to be an easy, 45 minute oil change. Save your time, worry, and money and DO NOT GO HERE.
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