Decided to try Panera Bread for lunch. I have heard great things so I guess my expectations where high. Parking was a nightmare. Got there and waited in line to order. I got a soup and salad with a drink. First disappointment was they had no Coke products, only Pepsi. Second disappointment was the Pepsi was out of order. I got unsweetened black tea that was very cloudy and tasted old. I sat at my table as instructed and waited for my food to be delivered. A girl delivered my food and I asked how I get silverware. She said it's with your food.l and left. All I got was a plastic spoon. No fork or knife for my salad. I got up but could not find silverware. I waited at the counter to get silverware and was finally given a metal fork and a plastic knife. The employee seemed irritated I asked for silverware. I sat back down to eat but then I could not find salt or pepper. I got up and looked for salt and pepper but could not find any. I again waited at the counter to ask where I get salt and pepper. I was finally helped and told it was under the soft drink machine. My salad and soup were good when I finally got to eat them. However, the service was awful, the employees I encountered were stressed and rude. I do not recommend Panera Bread and I will not return. I can go to Zupas and have a much better experience for less money.