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  • If I could give this restaurant no stars I would! We were so excited to dine in all the local concepts in terminal 4 in the Phoenix Airport. My husband and I chose Cowboy Ciao which is one of our local favorites. We were seated right away, but that's about the only positive of the entire dinner. I noticed they had a couple of all day breakfast options and even though it was dinner time, I was in the mood for breakfast. When the server came over I specifically asked if these all day breakfast options were truly available all day and she said yes. So we quickly ordered because we were trying to catch our flight and I ordered breakfast. Some time after we ordered my husband had a clear view of the kitchen line. He could see his Reuben sitting in the window. Finally our server came to inform us they ran out of biscuits to make my order. They took so long to tell me this that I did not have time to order something else and have them prepare it before our flight. They brought out my husband's Reuben and because it was sitting in the window for so long it was luke warm! We tried to split it but it was really terrible. At this point the server came up and told us the manager had graciously offered to comp our ice teas for me not being able to eat. He never once asked how we liked the Rueben that was mostly untouched left on the plate. We were unfortunately forced to pay for the Reuben and left hungry! Pathetic!! But the worst part was we stopped at McDonald's a couple doors down to grab something so we wouldn't starve on the plane and I made eye contact with the manager of Cowboy Ciao while we were standing in the McDonald's line. So not only did we have to pay for something that was terrible, the manager saw that we were still hungry and still did nothing to try to fix the situation! Stay clear of this place it is definitely not like the Cowboy Ciao in Old Town!!
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