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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • As part of my new home purchase, a OneGuard warranty was purchased. I found an issue with the dishwasher in the first week. I tried calling twice before 5pm and entering an online service request, but was never contacted. Since they seemed difficult to get in touch with, I decided to cancel my service. Per the contract terms on their website, I had 30 days to cancel with a full refund. I initiated a cancellation request, but was told my contract terms were different than what was on the website, and would not received a refund for the full value of the contract. If I am truly subject to different terms, the liability should be on OneGuard to provide those terms and make them readily accessible. They said it was up to my realtor to give me a brochure of their plan types and terms. This seems like very deceptive practice to advertise one set of terms and bury a second set of terms.
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