Just waited an hour for our food to be brought out to us after 2 tables who were seated after us and were served their food. There was no customer service effort for us whatsoever. We asked for a straw for our table when we were served water and it was never given to us. The server told us to wait 15 minutes before we could get our boba and proceeded to avoid us for the rest of the time. No one checked on us the whole time we were waiting. The customer service has lost our business forever and we will not be going back to Pho 602. Great food though.