I've never ordered online, so I don't have any comments on that.
The store in Toronto is awesome. There's a barber and a cafe in it.
The clothing line itself is a trend setter and I can walk out of there and fit right in on Queen West, arguably one of the world's trendiest fashion areas. I can also walk out of there dressed to impress at work.
The prices are also really fair. You can get a perfect dress shirt for 30 bucks off their sales rack. The only thing that I found to be badly priced was a pair of $155 dollar sneakers...loved the sneakers though.
The staff are helpful and the space is great. You can definitely build a wardrobe here.