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| - My husband and I pretty much only stay at $$$-ranked hotels for work. We don't pay for them, so value doesn't concern us as much, and we assume that the hotels have a vested interest in keeping us relatively happy in order to keep their business with my husband's work. However, we also don't generally bother staff much for things.
Our room was quiet, clean, and pretty spacious. It had large windows which let in plenty of light in the morning, without being overly bright at night when the curtains were kept open. I love this because I hate having to draw the curtains just to sleep in the dark; curtains make me feel like I'm trapped in an underground cave, and why do that when you're (hypothetically) shelling out loads of money for the hotel. Of course, the view outside our room was somebody else's parking lot (experiencing construction) rather than a busy street, so the light situation may be different in other rooms. Bed was on the firmer side, but still comfortably so. Room service and housekeeping (in the hallways; we opted not to have the room cleaned as we were only there for a few days), when encountered, were courteous.
Location is convenient to the Cleveland Clinic. Saw some guy pushing a wheelchair, so it may be friendly to both people doing business at the clinic and those being seen there.
Briefly saw a review stating that it wasn't convenient to anything else. Having only stayed here for a couple days, I suppose I had fewer needs for outings, but a 15-minute walk takes you to Wade Park (which has at least 2 resident geese families, with cute and fluffy goslings!). I spent an afternoon at the Cleveland Art Museum, then walked another 10 minutes to Case Western Reserve University, which seems like it has some typical college town things (although all I can remember at the moment is Kenko, since I stopped in there for a tea). The Intercontinental Hotel, Wade Park, and Case Western make up 3 points of a triangle, so they're really not that far apart. Other things in the area include the Cleveland Botanical Garden, the Cleveland Orchestra, the Cleveland Museum of Natural History, and some places to eat that had decent ratings on Yelp.
There's constant fragrance in the lobby area, if anyone is sensitive. It's fairly mild. Seems like there are always plenty of employees in the lobby area, so it shouldn't take long to have an issue addressed. Not a lot of seating in the lobby if you're hanging out there for a while, but it didn't seem like many people were. Free wifi here, as well as in the room.
They will check your bags for you if you need.
Needs spaces for parking briefly if all you're doing is checking in and taking your stuff upstairs. Valet was willing to watch the car for us (had to hand them our keys) while we did this, but would rather be able to do this at will.
Room service is ridiculously expensive. $13 club sandwich + $3 avocado + service charges (18% gratuity tacked on, plus another amount that may have been added by them or by my husband) came out to a $24 sandwich. It came with a side (I choose a fruit cup), but that really is a bit much. A lot much, actually. The fruit cup was on the better side of fruit cups, but the sandwich was just a regular club sandwich. Also, it took closer to 45-60 minutes than the stated 30 minutes.
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