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  • I have been taking my car to the Bethany Home Rd. and 7th Street location for many years. I always worked with George the Manager who is now no longer there unfortunately. George was always great, helpful, friendly and seemed to be very honest in what repairs needed to be done. I took my car there last week for an oil and filter change. I dropped off my car with Mike who was not friendly at all, seemed pre-occupied with whatever other work he was doing and I felt like he truly wasn't listening to me when I talked to him about what I needed done. When I picked up my car, I spoke to Scott who was at least a bit nicer and he went through and explained what their suggestions were for future car repairs and the pricing but I still didn't get a great feeling from him that I would be taken care. I had my breaks done there sometime back so it will be time to get them replaced soon and since they are on a lifetime warranty, all I would need to pay for is the labor which he said would be $60. Since he quoted me a price last week, I naturally thought that information would be saved in the computer system for when I was ready to get it worked on. Today, I called to confirm the price and make an appointment to take my car in. Mike answered and at first quoted me $139.99. I then said that Scott had quoted me a different amount. Mike then quoted me $70.00. I again said that that was not the amount Scott had quoted me. At that time, he asked what Scott had quoted me and I told him $60.00. He said if Scott quoted me that then they'd honor it. What I don't understand is, why wasn't Scott's original quote already in the system in my file? Why am I being given another 2 higher quotes? If I'm a "valued customer" why am I not given the correct and lower quote right away? And furthermore, how am I supposed to trust what they are telling me is correct on what needs to be done? I hate playing this game and shouldn't have to for a place that I've been going to for years. It's quite frustrating.
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