I would leave them 1 star, but it is Panera after all and the food is delicious. This location is the worst, I swear. The service is awful and the staff always makes you feel like you're irritating them by even being there. My drive thru visit last week consisted of them forgetting two items, which resulted in me having to go inside, which I was trying to avoid in the first place. Then I go inside and was basically accused of lying by the girl who supposedly put my grilled cheese in my bag. There's a reason I don't go there anymore. This is a prime example.