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| - I came here for a cardiac ablation surgery in which they ran electrodes up my femoral vein into my heart where they burned/destroyed some nerves that were firing aberrantly.
Everyone on my surgical team (except one nurse whom I will describe next) was absolutely incredible and professional. The team was led by Dr. Mauricio Arruda who is a well-known electrophysiologist with several protocols named after him and a special cardiac ablation procedure that he developed.
Because of the nature of my surgery I had to be kept completely conscious. This can be very scary and nerve wrecking, especially for me, as I pass out very easily. The nurses (except the one mentioned above) were UNBELIEVABLY nurturing and attentive. One nurse stood by my side and held great, distracting conversation with me for 80% of the time only leaving to do things he had to do for the surgery. The fellow on my team, also an excellent physician, explained the entire procedure in great detail and described potential outcomes that may be encountered through the process.
The surgery was a 100% success. My heart no longer has 40,000 irregular beats a day. Every time I check my pulse it's normal. I am so grateful and no longer live in fear that something might happen.
NOW: for the unbelievably unprofessional nurse that was on my team. I am going to list out the four major instances that I found to be disturbing. Number three is by far the most absurd thing of all.
1) Upon meeting this nurse, another nurse on my team immediately showed discomfort by his presence. He began making lots of weird jokes about not doing things the correct way (which normally I would brush off. But what followed is why I am mentioning this behavior)
2) The fellow (physician post-residency) who would be performing part of the surgery is middle eastern. As he was explaining the procedure, this rude nurse came up and says "yes he is a super perfectionist. He constantly yells at me when I mess up" and the fellow smiled politely. Then the nurse had the AUDACITY to say "honestly, the only English word this man knows is a cuss word." I could not believe my ears.
3) At the start of my surgery the fellow began to inject my groin (area between the crotch and thigh) with a numbing agent. This unprofessional nurse comes in with a giant plastic pole looking thing and jokingly shoves the fellow on the back with it! can you believe that?! The fellow literally had a needle in my groin and this nurse shoves him! The fellow turned around to indicate that he was actively performing my surgery. Unbelievable. ********
4) The kind nurse who spoke with me during the surgery was asking me what I do. I am a neuroscience PhD candidate at Kent State. I also have a masters and a couple of bachelor degrees. This unprofessional nurse interrupts our convo and goes "where do you go to school?" And when I told him Kent State he replies "can't read, can't write, kent state!" Look, I can take a joke. Had this kind nurse said this to me I would have laughed because he had shown his decent character clearly. But this man, I just could not believe the back-to-back inappropriateness that was going on.
I do plan to contact the hospital about this particular nurse, while making it clear that everyone else was absolutely wonderful. Including the check-in and administrative people.
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